Privacy Policy

This Privacy Policy applies to SIA “V3” (hereinafter referred to as “we”, “our”, or the “Company”) and its website Energyhome.lv as well as other service platforms we provide. We are committed to protecting your data and processing it in accordance with applicable laws, including the General Data Protection Regulation (GDPR).

1. Data Controller

2. What Data Do We Collect?

We may collect the following data:

  • Personal Data: Name, surname, phone number, email address, and residential address (if required for delivery).
  • Payment Information: Details about your payment; however, we do not store your credit card or bank account details.
  • Technical Data: IP address, device type, browser type, and session information.
  • Communication Data: Information from emails, calls, or other forms of communication with us.

3. How Do We Use Your Data?

Your data is used for the following purposes:

  • To provide services and fulfill orders.
  • For customer service and responding to inquiries.
  • To send marketing materials, updates, or offers (with your consent).
  • To improve the website and provide a personalized experience.
  • To comply with legal requirements and regulations.

4. Data Retention

We will retain your personal data as long as it is necessary for the specific processing purpose or as required by law.

5. Third-Party Access to Data

Your data may be shared with:

  • Our partners providing delivery or payment services.
  • IT and hosting service providers maintaining our website.
  • Law enforcement authorities, if required by law.

We ensure that third parties process data in compliance with our security standards.

6. Your Rights

You have the right to:

  • Request access to your personal data.
  • Request correction or deletion of your data.
  • Object to data processing or request restriction of data processing.
  • Withdraw your consent to marketing communications.
  • File a complaint with the Data State Inspectorate in Latvia.

To exercise your rights, please contact us at info@energyhome.lv.

7. Data Security

We implement technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

8. Cookies

Our website uses cookies to enhance the user experience. For more information about cookies, please refer to our Cookie Policy.

9. Changes to the Privacy Policy

We reserve the right to make changes to this Privacy Policy. The current version will always be available on Energyhome.lv.

10. Contact

If you have any questions about this Privacy Policy or how we process your data, please contact us: